Frequently Asked Questions
- May I combine promotional offers?
- A single promotion may be used per purchase. Promotion may not be used on prior purchases. Promotions include Groupon vouchers, website discount codes, in-store coupons, free delivery, and 0% interest financing.
- Attempted manipulation of this policy will result in cancellation of sale and invalidation of all offers.
- What is your return
- Brand-new merchandise may be returned within 2 business days of receipt with a 25% restocking fee. Mattresses or box springs removed from their plastic covering may not be returned
- Defective merchandise that is clean and without signs of abuse may be exchanged within 90 days of receipt for the identical product. Transportation of the merchandise is the customer?s responsibility
- Exchanges must be authorized. Images of the defect(s) must be sent to [email protected] in order to receive an authorization
- Special Orders such as ?Online Items Only? may take 1-2 weeks to arrive. Any cancellations or modification of these items after the date of purchase will be subject to a 25% restocking fee. Once merchandise is delivered, standard return policy is applicable.
- Customers who received free delivery will be required to
pay the standard delivery fee for their zip code in addition to a 25%
- What is your warranty
- Customers are required to email a photo of
damaged merchandise to [email protected] for a service
- Defective merchandise in good condition
will be repaired
free-of-charge 30 days after purchase for customers who opted for
delivery with assembly
- Customers who opted for merchandise pickup are
for merchandise transportation to and from the Service Department
- A standard delivery charge will be assessed for all
customers requiring in-home service who do not qualify for free service
- Charge is generally $60 - $99
- Defective merchandise that is clean and without signs of abuse may be exchanged within 90 days of receipt for the identical product. Transportation of the merchandise is the customer?s responsibility.
- Customers who do not qualify for free in-home service
are responsible for merchandise transportation to Service Department
- Defective merchandise my not be returned for a refund -
repair or exchange are the only available options
- Merchandise that appears dirty or heavily abused will
incur a service fee or may be rejected by the manufacturer
- Where is your
warehouse and what are the hours?
- 1221 Frankel Ave, Montebello, CA 90640
- M - W, F: 10am - 2pm, 3pm - 7pm
- Sat: 10am - 6pm
- Closed: Thursday and Sunday
- Where are
your stores located?
- 1151 S. Main St. Unit C, Los Angeles CA 90015
- M-W, Fri-Sat: 11am - 8pm; Sun: 11am-7pm
- Closed Thursday
- Do you price
- Unfortunately, we no longer price match
- Can I ship to
an address other than my billing address?
- Yes, but the correct billing name, address, and phone
number must be verified before your order will ship.
How Do I Place An Order?
- Order online! - When you place an order
through our website you will find it safe, easy, and fast. You can make
changes and review what you have entered nearly every step of the way.
Available 24 hours a day.
- Call us! - Our sales and service team is
ready to place your order over the phone. You can reach us at (213)
223-6126, Mon, Tues, Fri 10am-7pm, Sat and Sun 10am-6pm PST.
- Visit our Showroom! - Our showroom is
located at 1151 S. Main St. Unit C, Los Angeles CA 90015.
of our merchandise can be seen at our showroom location. Just ask for
the online sales team and have you furniture needs and questions
addressed immediately. Visit us to try before you buy!
What Are My Payment Options?
- Credit Cards - American Express,
Discover, MasterCard and Visa.
- Cash - Accepted in store. Cash on
delivery is not available.
- Financing -
0% interest financing is offered through GE Capital. Visit a showroom
After your order is completed, you will automatically be sent an "Order
Confirmation" email to the email address you entered during checkout.
This email is your receipt - so don't delete it! We encourage you to
review the order and advise us of any spelling or numerical mistakes so
that we can quickly make any necessary changes. If you do not receive
an "Order Confirmation" email from us immediately after placing your
order, please call us at 213-223-6126 opt 2 to verify that your order
is complete. "Pick Up" order confirmations will be sent informing you
of when your merchandise will be ready for pick up along with the
warehouse address and phone number.
We are required by law to charge sales tax for all interstate sales we
make. The prevailing tax rate in Los Angeles is 9.00%, while Orange
County is 8.0%. Merchandise being
delivered to a location with higher or lower sales tax will be charged
the prevailing tax rate.